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Call Center Technology

"We were looking for a contact center, as we needed to improve our service levels - they weren't acceptable for our clients. And, we wanted to do more than just upgrade our IVR — we wanted to be Web-enabled. We wanted to be able to manage data and voice communications together. We also had a need to centralize some of our procedures in central credit. [We hired SOS and now] with the flexibility that IP provides, there's almost an endless list of potential benefits in cost savings and service."

Helping small and midsize businesses integrate the best available call center technology

Seeking a call center technology expert to help your company integrate the call center with your customer relationships? SOS specializes in serving call centers, where centralized control is key to business operations and companies stand to lose business if their customer-facing contact centers are down or if their knowledge workers are not able to use their phones.

Advanced call center solutions

SOS is the only advanced communications solution provider with products and services based on a proven methodology, with over a decade of customer success, enabling organizations to maximum their investment, reduce costs, and deliver improved service to their end users. More...

Improving call center performance

SOS enables call centers to reduce IT management costs by dramatically increasing efficiency over current methods. Take for example a 66-seat call center that realized a cost avoidance of $600,000 the first year, on a $100,000 telephony investment. Now this 66-seat call center has reduced their customer service response time from 4 to 5 days to 1 hour or less.

Forrester Research notes that by automating several forecasting and scheduling tasks (by integrating voice and data networks with IVRs and business intelligence apps), it is generally expected that at least 25% of administrative and managerial time currently devoted to the manual performance of these tasks can be saved. SOS helps call center clients increase capability and maintain high customer service standards, while containing — and often reducing — costs.

Next Steps

Get this whitepaper: How to Evaluate Contact Center Solutions

Benchmark Portal paper on how contact centers really choose technology, and whether to buy components from various vendors or to go with an all-in-one solution (retail value $495). Send me a free copy...

Online 60 min seminar: How to profit from using IP & Multimedia in your Contact Center

For: Contact Center Managers, IT Managers. Contact Center Managers describe their own rollouts and ROI from IP and other call center technology. Vegas.com describes how they increased sales 85% with IP contact center technology. Registrants receive exclusive content such as a new Benchmark Portal whitepaper valued at $495. Check our Events Calendar for the next date this is offered...

Assessment: Get help comparing contact center solutions

With a complimentary, no-obligation needs assessment from SOS, you receive quick free expert advice on your options and help calculating how much and how soon your investment will pay off. To get one, email us or call us at 888-336-7671.