Enhancing the Customer Experience
The call center is a critical point of interaction for any company. Whether inbound or outbound, reliable connectivity and real-time interactions are a necessity. With the speed of business ever-increasing, consumers expect to connect immediately, using whatever communications method they prefer most. Emails, phone calls, web chats, faxes, even social media messages must be handled effectively, when every interaction counts.
TEAMSOS has experience designing, installing and supporting over 100,000 contact center seats worldwide. We work with many of the industry’s leading products, including Cisco Unified Contact Center, NEC Spherical (?), and Interactive Intelligence Customer Interaction Center (CIC). We offer solutions designed and priced-right for large corporations, as well as small and medium-sized organizations. With an unbiased, vendor-neutral approach, we identify key business objectives and design solutions to solve top contact center challenges.