Leverage multiple communication methods to accelerate your business objectives, save money, and create a competitive edge. Keep traveling executives connected and able to respond to important communications. Improve employee retention through empowering your workforce to use the tools they love personally for your business.
The contact center is evolving again, as consumers expect access to businesses via multiple media and channels like video, mobile, and social. People throughout your company interact with customers -- front office, back office, retail, branch, field, and contact center. The challenge is to integrate all channels into a seamless, consistent, contextual experience for today’s consumers.
Harvard Business Review surveyed business leaders worldwide about how collaboration is changing within their organizations.