Category: Case Studies

Vegas.com

 

VEGAS.com bets on IP Telephony, hits jackpot 

“Our revenue per agent has increased over 300%, and we’re handling twice as many interactions with 57% fewer agents on staff. All this, and we’re probably using less than half the system’s capacity.”

— Rob Cate, Director of Contact Center Operations, VEGAS.com

Thunder Valley Casino

Big IT Win for Thunder Valley Casino Resort

SOS team and Cisco technology deliver upgrade in half the time and 30 percent under budget.

Thunder Valley Casino Resort‘s IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Thanks to the Cisco UCS B230 M1 server technology and the engineering expertise of Team SOS, Thunder Valley Casino Resort is providing an even higher level of performance for its guests while optimizing IT resources.

Kodiak Roofing & Waterproofing

 

Kodiak Roofing saves 20% on annual IT with SOS’s Managed Services

“Unless you have an experienced locally-based managed services provider like SOS working proactively on your IT, small problems pile up and will eventually bring the network down. In my mind, the issue is whether or not you want a ticking time bomb.”

– Matt Ludlow, Special Projects Manager, Kodiak

Cost-U-Less Insurance

 

New phone system puts Cost-U-Less in the fast lane for helping auto insurance customers

“The second our phone system went live, our sales went through the roof. The hold times went down from about 5 minutes to less than 30 seconds. We were able to manage the calls because we could now see what was going on, and we get alerts at critical levels….The folks over at SOS are probably the best vendor I have ever worked with in terms of the actual installation and their engineering expertise. The staff they assigned and the rollout of the system were flawless.”

— Chris Ewing, CEO, Cost-U-Less Insurance