Author: Chris Perry

Unified Communications Collaboration Smackdown: Cisco Jabber vs. Microsoft Lync

In the battle for Unified Communications solution supremacy, both Cisco and Microsoft claim their offering is the top contender for your organization. Cisco Jabber and Microsoft Lync both offer all the UC solution essentials including presence, instant messaging, voice and video, desktop sharing, and conferencing. In fact, in a feature by feature comparison, the 2 solutions are pretty similar. Both Jabber and Lync integrate well into Office, SharePoint, and other applications. Also, the two UC solutions work on PC, Mac, tablets, and smartphones. You can transfer calls from desktop to mobile phone seamlessly and transparently with Jabber and Lync. bets on IP Telephony, hits jackpot 

“Our revenue per agent has increased over 300%, and we’re handling twice as many interactions with 57% fewer agents on staff. All this, and we’re probably using less than half the system’s capacity.”

— Rob Cate, Director of Contact Center Operations,

ETC Event 2-25-17

From a trade show TeamSOS participated on February 25 2017.

The event was the Stanislaus County Office of Education’s “ETC!” conference.