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SOS: An Interactive Intelligence (ININ) Partner


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"Our revenue per agent has increased over 300%, yet and we're handling 40% more interactions with 57% fewer agents on staff. And
we're probably using less than half the system's capacity." - Rob Cate, Director of Contact Center Operations, VEGAS.com

 

Providing innovative contact center solutions

SOS is an Interactive Intelligence Elite Partner based near Sacramento, California. Our ININ contact center technology solutions are built using open-standards based products that work with existing PBX systems, as standalone IP telephony systems - or as a combination of the two.
 

Distinguishing between Interactive Intelligence partners

SOS is one Interactive Intelligence value added reseller (VAR) whose contact center solutions that pay for themselves within months. SOS helped Vegas.com win a silver medal for Best Technology Innovation, Worldwide, at the 2007 ContactCenterWorld awards.

Our results are consistent because:

  • When your call center agents and knowledge workers can get the right information about their customers quickly, your sales will rise through up-selling & cross-selling, AND you can serve your best customers better
  • When you can integrate multi-channel communications, you will avoid costs through automation AND increase customer satisfaction through high-touch self-service
  • When you work smarter (increasing productivity), the value of your business goes up. Recently Interactive Intelligence released an integrated solution that combines its all-in-one IP communications software platform with Microsoft Office Communications Server 2007.

The integration is designed to help organizations communicate more effectively by adding contact center and IP telephony functionality to OCS environments. SOS is an Interactive Intelligence partner committed to delivering multimedia contact center solutions. Our custom implementations of the ININ all-in-one IP communications software platform often pay for themselves within months. Because when your customers can get faster access to the answers they need and the service they want, your sales rise. When your employees can communicate more effectively with colleagues across the hall and across the country, your productivity will increase. And when productivity increases, the value of your business goes up.

SOS has 300 clients ranging from small to midsize businesses such as Vegas.com, and 40+ experts in IP/PBX, contact center, and managed IT solutions. Our team has provided dozens of implementations of Interactive Intelligence all-in-one contact center solutions since 2001 including

  • Implementation with Vegas.com, the leading travel tourism website in the world
  • Implementation with Cost-U-Less, a California auto insurance division of Keenan Holdings
  • Implementation with Global Cash Access, a prominent electronic funds company

 

Give your team the power to be more productive

With the right call center technology, your employees have the tools to accomplish more in less time. They can respond faster to customers, communicate more quickly and effectively with their colleagues, and get the information they need with greater speed. SOS solutions will also help you: 

  • Reduce costs. Save thousands of dollars per year on telephone and communications expenses.
  • Improve service. Surprise customers with faster service and quicker responses to their needs and questions.
  • Differentiate services. Achieve more separation from competitors with creative communications solutions.
  • Streamline operations. Make day-to-day operations run more smoothly, effectively and cost-efficiently.

Adoption of the Interaction Center Platform adds features such as multi-channel skills-based routing, call and screen recording, an operator console interface, workforce management, and cradle-to-grave reporting. The integration also offers the ability to exchange instant messages (IM) between the two systems using OCS's secure IM engine through a common enterprise-wide user directory. 

 

Links to Learn More

News - Recent press releases from SOS
Clients - see case studies on 10 of the 300+ companies we serve
Location - see our physical location near Sacramento, California
Leadership - see who is guiding SOS forward and ensuring proactive, meticulous client service
Media coverage - see high-profile articles about SOS
Compare Cisco solutions - With a complimentary assessment from SOS, you receive expert advice on your Cisco options. Please call 916-577-1711 to get started.

 

Contact us

SOS - Simple, Smart, Secure IP Communications
3877 Shawn Way, Suite #200
Loomis, CA 95650
888-336-7671x1711
etips@team-sos.com
www.team-sos.com

 

 

 

LEADERSHIP

Lawrence McNutt is one of SOS' contact center solutions experts
View bio »

Call 916-577-1711 to reach the SOS consulting team.


 
Achievements

 
 Silver Medal, Best Technology Innovation Worldwide, 2007 ContactCenterWorld Awards

Member, Northern California Contact Center Group
Member, HDI
 
Overheard
 
"SOS offers better service, better price, better expertise - they're more experienced than the other players. SOS's clear strength is their expertise, their experience."
Mike Nemetz, VP/Sales, Western Region, Interactive Intelligence Inc.


 
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