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Managed Services

With SOS managed services, you gain enterprise-level IT support at a low fixed monthly cost.

 The result: greater uptime without the overhead of IT staff.
 

Choose the Option That is Right For You: 

 

MANAGE-Smart Comprehensive

All-inclusive IT managed services package

SOS's all-inclusive managed services package, MANAGE-Smart Comprehensive, provides small businesses with a cost-effective way to maintain reliable information technology systems. Learn more

 


 MANAGE-Smart Customized
Expert management of any technology - tailored to your needs

Our MANAGE-Smart Customized program provides the all-inclusive approach, but in an ala carte fashion; allowing you pick only the technologies you want supported. Learn more


Technologies supported

Remove the burden of ensuring uptime for your employees. With proactive management of your network infrastructure - - you can focus on your expertise. Technologies supported include:

  •         - WAN/LAN Management
  •         - Security
  •         - Disaster recovery
  •         - Virtualization
  •         - Storage
  •         - Active Directory
  •         - Microsoft Exchange, OCS, SQL
  •         - Microsoft Office
  •         - Windows Server
  •         - Thin client Citrix
  •         - Anti-X
  •         - Call Processing
  •         - Voice mail / Unified Messaging
  •         - Voice Gateway
  •         - Network faxing
  •         - Circuit management
  •         - SIP trunking
  •         - International & Long Distance
  •         - Consolidated billing


On-premise or hosted options

Virtualize your infrastructure with secure solutions that provide the functionality of in-house equipment, without the large investment and administrative costs. MANAGE-Smart offers:

  •         - Application hosting
  •         - Virtual data center / co-location
  •         - Virtual communications solutions
  •         - Phone systems & voicemail
  •         - Call centers
  •         - Conferencing (phone & web)
  •         - Interactive Voice Response (IVR) systems
  •         - Offsite storage/backup
  •         - Managed security solutions
  •         - Managed disaster recovery

SOS consultants learn about your business in order to customize a solution that fits the specific needs of your organization. There is no "one-size-fits-all" offering and we understand that. Your firm is unique and therefore requires a unique, personalized solutions management plan.

SOS employs over 20 full-time engineers with 100+ industry certifications including Microsoft Exchange Specialist and Cisco IP Telephony Troubleshooting Expert. We offer over 15-years experience providing excellent service to clients such as American River Bankshares, BloodSource and Cost U Less Insurance.
 

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Featured Audio/Video

 Making the Business Case for Moving Your Contact Center to the Cloud

Although shifting to the cloud is one of the most talked about tech trends for contact centers, that doesn't mean that a move to the cloud makes sense for your business. Watch industry experts provide a framework for making the business case to move your contact center to the cloud. See the full video here>> 

Featured Whitepaper

SOS Managed Services: Enterprise-Level IT Support at a Low Fixed Monthly Cost

SOS consultants learn about your business in order to customize a solution that fits the specific needs of your organization. We can complement your IT staff with our advanced knowledge and expertise. Click here to learn more>>

 

Featured Case Study

 

 "We are saving upwards of $10,000 per year just on outside maintenance contracts"

 

Before SOS, GNCU had to depend on an outside vendor to maintain their seven different phone systems. SOS replaced their problematic phone systems with a Cisco Unified Communications Manager System. Now the staff are more productive and the IT department can concentrate on more strategic projects. Read full case study here >>