"We needed to improve our service levels - they weren't acceptable for our clients. And, we wanted to do more than just upgrade our IVR — we wanted to be web-enabled. We wanted to be able to manage data and voice communications together. We also needed to centralize some of our procedures. [We hired SOS and now] with the flexibility that IP provides, there's almost an endless list of potential benefits in cost savings and service."
SOS’s approach to IP telephony implementations is consultative, vendor-neutral, and cost-conscious
Need advanced IT consulting from IP telephony specialists? SOS is your one-stop source for vendor-neutral advice that can help you save weeks of research, scope all your options, compare solutions, and choose the package that best meet your needs. SOS recommends the very best solution to meet each client’s total business needs. We help you make a more informed choice between options by considering the stability of a solution, and the stability and longevity of a manufacturer. As specialists in migrating midsize firms to more powerful, stable networks that support business VoIP
, we see CIOs devote a lot of time to gathering product and vendor information, requesting proposals, and sifting through service providers before choosing a solution. SOS can accelerate the solution research phase, help you make a better choice, and streamline implementation.
Comprehensive network assessment for IP telephony readiness
Almost every network needs to be modified in some way before IP telephony
will work. SOS collaborates with you to assess your business needs and network infrastructure, including network topology, bandwidth, switching and routing infrastructure, and security. The results enable us to recommend the best solution, predict project budget and timeline, and provide other vendor-neutral, cost-conscious guidance.
IP telephony implementation planning and design
SOS has expertise in industry-approved best practice design of WAN/LAN design, thin client computing, active directory architecture, security, VPN, Wireless. With a bench of about 40 full-time professional services individuals, SOS has more certified implementers than any other firm regionally and is a category expert in data network implementation and IP telephony solutions