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Whitepapers

Frost and Sullivan Whitepaper: Cloud Momentum Boosts Trends in the Contact Center

This Frost and Sullivan Whitepaper examines the reasons hosted/cloud options are increasingly being embraced by organizations of all sizes. Also, how solution providers have addressed the issues that hampered cloud adoption in the past are discussed. Read more... 

Turning Customers into Raving Fans

Given the impact that social media has on the way people share and access information, organizations that ignore social media channels place brand and customer loyalty at risk. On the other hand, embracing social media in the call center can help support and grow current consumer relationships. Read more... 

Whitepaper: Four Scenarios that Keep CFOs Up At Night

Today, the ever-increasing focus on data, the ubiquitous use of technology, and the need to make decisions on data to drive value is providing CFOs opportunities to make informed decisions that affect a company's future. The downside is that CFOs are also now taking on responsibilities--and concerns--historically delegated to the CIO. Read more...

Whitepaper: Forrester Research Total Economic Impact of Microsoft Lync Server 2010

Microsoft Lync 2010 delivers new capabilities and features that improve and expand unified communications capability for businesses that are eager to change the way they communicate and collaborate -- even the way their employees work. To understand the financial impact of investing in Lync Server 2010, Forrester conducted in-depth interviews with 12 Microsoft customers that have started using the product and compiled their results and forward-looking expectations into a composite case study of an organization with 5,000 information workers. The results achieved were outstanding! Read more...

Whitepaper:Forrester Research Total Economic Impact of the Cisco Unified Computing System

In March 2011, Cisco Systems commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Cisco Unified Computing System (UCS). The results were 177% ROI within 4 months!

Whitepaper: How to Evaluate Contact Center Solutions 
BenchmarkPortal paper on how contact centers really choose technology, and whether to buy components from various vendors or to go with an all-in-one solution (retail value $495).

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Whitepaper: Uses and Benefits of Unified Communications
See the exact time and money savings experienced by over 200 companies -- like saving 43 minutes per employee per day from more efficient message management.

Get it now...

Whitepaper: Cisco-SOS Security Whitepaper

How to achieve security without breaking your IT budget. Email me this whitepaper.

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Whitepaper: Video Conferencing ROI Study
This 16 page study discusses real examples of ROI captured through travel reduction made possible by video conferencing technology.

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You may also find the SOS BUSINESS BRIEFS below helpful

 

NEW! Business Brief: Secrets of the Pros — Benefits of IP and Multimedia in the Contact Center
New technology has made the business of contact centers more competitive than ever. Learn why advanced contact centers are leaving the rest in the dust - and how to put this knowledge to work.
 

Business Brief: Secrets of IP Telephony Pros
The SOS IP Communications Checklist. The 7 key steps in any voice and data migration.

     
   

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Featured Audio/Video

The Pitfalls of TCPA and Its Impact on Your Business: Up-Selling, Telemarketing & Collections 

The Telephone Consumer Protection Act (TCPA) was intended to curb telemarketing and covers things like the use of automated dialers, artificial and recorded voice messages, and texting. Join TEAMSOS and Interactive Intelligence on 4/29 for insights on how to navigate TCPA’s increasingly complex governance so you can improve adherence, while maximizing performance. Click here to register >>

 

Featured Whitepaper

TEAMSOS Acknowledged in CRN’s Managed Service Provider (MSP) 500 list 

We’re proud to announce that TEAMSOS has been named in CRN’s Managed Service Provider (MSP) 500 list as one of the MSP Pioneer 250.  Click here to learn more>>

 

 

 

Featured Case Study

"The TEAMSOS engineering team did a phenomenal job stepping in and understanding exactly what we were trying to accomplish."

Thunder Valley Casino Resort's IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Read full case study here>>