Turning Customers into Raving Fans
Given the impact that social media has on the way people share and access information, organizations that ignore social media channels place brand and customer loyalty at risk. On the other hand, embracing social media in the call center can help support and grow current consumer relationships. Read more...
Whitepaper: Four Scenarios that Keep CFOs Up At Night
Today, the ever-increasing focus on data, the ubiquitous use of technology, and the need to make decisions on data to drive value is providing CFOs opportunities to make informed decisions that affect a company's future. The downside is that CFOs are also now taking on responsibilities--and concerns--historically delegated to the CIO. Read more...
Whitepaper: Forrester Research Total Economic Impact of Microsoft Lync Server 2010
Microsoft Lync 2010 delivers new capabilities and features that improve and expand unified communications capability for businesses that are eager to change the way they communicate and collaborate -- even the way their employees work. To understand the financial impact of investing in Lync Server 2010, Forrester conducted in-depth interviews with 12 Microsoft customers that have started using the product and compiled their results and forward-looking expectations into a composite case study of an organization with 5,000 information workers. The results achieved were outstanding! Read more...
Whitepaper:Forrester Research Total Economic Impact of the Cisco Unified Computing System
In March 2011, Cisco Systems commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Cisco Unified Computing System (UCS). The results were 177% ROI within 4 months!
Whitepaper: How to Evaluate Contact Center Solutions
BenchmarkPortal paper on how contact centers really choose technology, and whether to buy components from various vendors or to go with an all-in-one solution (retail value $495).
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Whitepaper: Uses and Benefits of Unified Communications
See the exact time and money savings experienced by over 200 companies -- like saving 43 minutes per employee per day from more efficient message management.
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Whitepaper: Cisco-SOS Security Whitepaper
How to achieve security without breaking your IT budget. Email me this whitepaper.
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Whitepaper: Video Conferencing ROI Study
This 16 page study discusses real examples of ROI captured through travel reduction made possible by video conferencing technology.
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