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Convergence: The SOS Newsletter

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CONVERGENCE highlights useful news and content from SOS including whitepapers, case studies, interactive online tools, webinars, and management tips.
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Featured Audio/Video

Webinar-Interaction Decisions: Operational and Strategic Planning for Your Contact Center

Contact center overstaffed or understaffed? That’s because WFM is not enough. Join us on March 25th for a webinar on Interaction Decisions to learn how to fine tune your operational plans to meet your contact center’s goals. Click here to register >>


Featured Whitepaper

Harness the Power of Cisco Collaboration

Some organizations are able to utilize the power of collaboration, while other organizations spend a lot of time in unnecessary meetings. See how smart businesses create a technology environment that brings out the best of collaboration and saves money in the process. Click here to learn more>>



Featured Case Study

"The TEAMSOS engineering team did a phenomenal job stepping in and understanding exactly what we were trying to accomplish."

Thunder Valley Casino Resort's IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Read full case study here>>