Comprehensive IT for Business

Meeting and exceeding customers’ service expectations can serve as the deciding factor in achieving and maintaining a competitive edge. However, with customer expectations so high, contact centers have to proactively seek out ways to improve the service experience for their customers—often while keeping operating costs in check. Frequently, technology provides a way to take your customer service to the next level. Staying ahead of the curve on the latest contact center tech trends may be just the thing to optimize the efficacy and effectiveness of your center.

Today, many contact centers are opting for cloud-based, rather than premise-based, solutions. In fact, the growth of the cloud contact center is nearly ten times that of the premise-based sector. But just because shifting to the cloud is one of the most talked about tech trends for contact centers, doesn’t automatically mean that a move to the cloud makes sense for your business. Ultimately, you have to consider if the benefits of the cloud justify a shift for your business.

This summer, July 1 to be exact, the Google Reader RSS service will go away. Google is eliminating it, citing a declining user base. This is bad news for fans of the RSS service. But it's also a learning point: Consumers ought to realize that any of their most favorite cloud-based services can cease to exist. Don't expect Google Reader to be the last one to do so.

Do you think cloud computing is a short-term thing, something that computer users will soon tire of? Perhaps you think storing data in the cloud is a fundamentally risky move. Or perhaps you think cloud computing is too overpriced. If you do, you're guilty of believing some of the most widespread myths about cloud computing.

Have you ever had this problem, you need to send a huge file but the file is just too big to attach to an email? Well you're in luck, because there are many programs out there that permit you to share or send large files.

Moving business communications to the cloud offers some very compelling benefits – increased flexibility, faster deployment times, minimal upfront capital expense, and reduced IT requirements. But does the move to the cloud make sense for your business?

With 2012 in full swing, contact center leaders have some exciting technology innovations to consider. Here, we summarize the top 10 trends and priorities for contact centers today; Trends that can help them serve customers better, increase competitive advantage, and ultimately remain viable in today's ever-evolving and increasingly cut-throat marketplace, driven more and more by consumer demands.