Comprehensive IT for Business

Today, the ever-increasing focus on data, the ubiquitous use of technology, and the need to make decisions on data to drive value is providing CFOs opportunities to make informed decisions that affect a company's future. The downside is that CFOs are also now taking on responsibilities--and concerns--historically delegated to the CIO.

The widespread adoption of smart-phones and tablets has the potential to change the customer interaction landscape. Increasingly, people prefer to communicate electronically through these devices, no matter where they are or whom they are contacting… and that includes businesses. Not only does this increase the load on call center agents, but it also raises the question of “security”. With the promise of enabling self-service in innovative ways, how do contact centers ensure mobile IVR (interactive voice response) transactions remain a secure way of doing business? In this whitepaper, Ventana Research explores how Mobile Apps Advance Customer Self Service, and the implications that every call center must consider. 

To understand the financial impact of investing in Lync Server 2010, Forrester conducted in-depth interviews with 12 Microsoft customers that have started using the product and compiled their results and forward-looking expectations into a composite case study of an organization with 5,000 information workers.

In March 2011, Cisco Systems commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Cisco Unified Computing System (UCS). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco UCS on

their organizations.

Happy Fall!

I hope this issue of "CONVERGENCE" finds you well. SOS is proud to announce that in September, we celebrated our 18th year of serving our valued clients. Happy Birthday, SOS!

It's not about technology. It's about better customer service.

Hear Vegas.com Contact Center Manager Rob Cate describe how Vegas.com increased sales 85% with IP contact center technology, while reducing agent headcount.

 A business reveals lessons learned and dollar-for-dollar return from their VoIP rollout.

MEET THE TEAM: Steve Hofer, Systems Consultant

If your business relies on a traditional PBX system, a move to using VoIP can promptly help you sell more, cut costs, and work much more efficiently.

New technology has made the business of contact centers more competitive than ever. Those that embrace Internet Protocol and Multimedia technology are leaving the rest in the dust.

Become a member of the SOS community and gain access to this 16 page study on video conferencing return on investment (ROI). Contents include real world examples showing Time-to-Market, Driving Adoption, and Pure Travel Reduction.

This FREE white paper from SOS and Cisco is a practical guide for small and medium-size businesses, providing a quick overview of planning, design, implementation, operation, and optimization of a Microsoft Business environment protected by a Cisco Self-Defending Network.

This Sage Research whitepaper quantifies the time and money savings experienced by over 200 companies.

Find out how others are tackling the same issues you face with evolving from a call center to a 21st century contact center.

Cisco introduced Call Manager Version 5 in April 2006 and Unified Communications Manager Version 6 in April 2007. It plans to bring Version 7 to market in September 2008.

SOS grew gross profits by 18% in fiscal '07; aims to grow gross profits by 33% in '08 with a focus on building long-term business partnerships.

Company wins silver metal, demonstrating "best use of technology" compared to all contact centers in the world except one.

SOS has published a new case study on upgrading the network and phone system of Risse Mechanical.

New unit helps regional businesses get the best deal from carriers -- by working with an industry insider.

As it gets ready to celebrate its 15th anniversary this month, business voice and data systems expert SOS is on track for another record year of success.

SOS has published a new case study on upgrading the phone system of Chapa De Indian Health Program Inc.

Sixty-minute presentation details who can benefit most from Microsoft’s Exchange 2007 with Unified Messaging program and how to achieve a seamless transition.

As it prepares to celebrate its 15th year in business this year, SOS is adding to its string of successes as a provider of advanced communications technology.

Attendees receive a demo of the most advanced business communications solutions available, ROI statistics from Sacramento companies that have rolled out VoIP, and 10 tools that help put the day’s knowledge to work.

SOS staff size increases 52% over 12 months.

SOS, a leading provider of voice, data, and telephony management solutions for midsize and small businesses, has been named a Microsoft Gold Certified Partner, the highest level of certification given by the software manufacturer.

Monday Event in Rocklin Will Feature Free Seminars And Hands-On Demonstrations Inside Technology-Equipped Bus