SOS Resources Database

 

Below is our resources database, designed to help you determine the best technology investments for your business, and to keep you in the know with a variety of articles and news items. Click an item to learn more about it, then submit the short form (as relevant) associated with it to get it.


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About Us

SOS is the leading provider of simple, smart, secure IP communications solutions for business.

Our solutions and services enable you to simplify communications, enhance productivity, and leverage real-time business intelligence.

Learn more about SOS.

Have a question about IP telephony, voice and data network security, or advanced IT consulting? Contact us at 888-336-7671x1711 or etips@team-sos.com.
 

     
   

 

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1/8/2014

This Frost and Sullivan Whitepaper examines the reasons hosted/cloud options are increasingly being embraced by organizations of all sizes. Also, the ways that solution providers have addressed issues that have hampered cloud adoption in the past are discussed.

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9/25/2013

Gartner's Magic Quadrant for Call Center Infrastructure is an annual report analyzing the call center infrastructure industry. Gartner positions vendors based on Completeness of Vision and Ability to Execute.

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Filed under: Articles
5/21/2013

Given the impact that social media has on the way people share and access information, organizations that ignore social media channels place brand and customer loyalty at risk. On the other hand, embracing social media in the call center can help support and grow current consumer relationships.

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Filed under: Whitepapers
5/8/2013

Today, the ever-increasing focus on data, the ubiquitous use of technology, and the need to make decisions on data to drive value is providing CFOs opportunities to make informed decisions that affect a company's future. The downside is that CFOs are also now taking on responsibilities--and concerns--historically delegated to the CIO.

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Filed under: Whitepapers
12/4/2012

The widespread adoption of smart-phones and tablets has the potential to change the customer interaction landscape. Increasingly, people prefer to communicate electronically through these devices, no matter where they are or whom they are contacting… and that includes businesses. Not only does this increase the load on call center agents, but it also raises the question of “security”. With the promise of enabling self-service in innovative ways, how do contact centers ensure mobile IVR (interactive voice response) transactions remain a secure way of doing business? In this whitepaper, Ventana Research explores how Mobile Apps Advance Customer Self Service, and the implications that every call center must consider. 

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7/18/2012

To understand the financial impact of investing in Lync Server 2010, Forrester conducted in-depth interviews with 12 Microsoft customers that have started using the product and compiled their results and forward-looking expectations into a composite case study of an organization with 5,000 information workers.

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Filed under: Whitepapers
12/12/2011

In March 2011, Cisco Systems commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Cisco Unified Computing System (UCS). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco UCS on

their organizations.

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Filed under: Whitepapers
1/3/2011

Happy Fall!

I hope this issue of "CONVERGENCE" finds you well. SOS is proud to announce that in September, we celebrated our 18th year of serving our valued clients. Happy Birthday, SOS!

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10/5/2010
SOS Security Policy Builder The SOS Security Policy Builder powered by Cisco Systems will help you create a custom security policy tailored to your organization's specific requirements. After complet...
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Filed under: Tool
10/5/2010
FREE! SOS Secure Business Advisor Tool With a few clicks of the mouse, this interactive business impact assessment tool will Assess your company's exposure to security threats, Prioritize...
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Filed under: Tool
10/5/2010
Design a Network Using Cisco Solution Designer This tool helps technical decision makers design unified communications-ready networks. After completing a short requirements interview, technical decis...
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Filed under: Tool
10/5/2010
"How to Cash in on Unified Messaging" Webcast To Listen: Complete the Short Form Here. Why the buzz about Exchange 2007 with Unified Messaging? Microsoft's newly released Exchange 2007 wit...
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10/5/2010
In an 8 minute clip SOS CEO Gia McNutt discusses the relationship between rising customer expectations and the adoption of unified communication. Listen here.
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Filed under: Seminar Replay
10/4/2010

It's not about technology. It's about better customer service.

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Filed under: Podcasts
10/4/2010

Hear Vegas.com Contact Center Manager Rob Cate describe how Vegas.com increased sales 85% with IP contact center technology, while reducing agent headcount.

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10/4/2010

 A business reveals lessons learned and dollar-for-dollar return from their VoIP rollout.

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10/1/2010
2008: Ready, set, go!
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10/1/2010
SOUND OFF: Reader's Survey.
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10/1/2010
2008: Advanced Contact Centers widen their lead
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10/1/2010
What's New
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10/1/2010
FAST COMPANY: SOS in 2007
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10/1/2010
SOUND OFF: Reader Survey
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10/1/2010
HARD HAT: Update the new HQ
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10/1/2010
DEMOS: Supercharge your business.
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10/1/2010
MEET THE TEAM: Michelle Wolting
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10/1/2010
AUDIO: Client stories on tap
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10/1/2010
What's New
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10/1/2010
YOUR TWO CENTS? Request for feedback.
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10/1/2010
TALK: Contact center pros converge on Sacramento
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10/1/2010
What's New
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10/1/2010
New HQ: We've Moved!
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10/1/2010
Grade A? Request for feedback.
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10/1/2010
NAB IT: Download our seminar slide deck.
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10/1/2010
MEET THE TEAM: Rob Thornton
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Filed under: Newsletters
10/1/2010
SIMPLIFIED: Kodiak Manages IT Smarter
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10/1/2010
What's New
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10/1/2010
STYLE: Bluetooth headsets for a song
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10/1/2010
What's New.
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10/1/2010
WHAT YOU SAID: Survey results
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10/1/2010
MEET THE TEAM: Peter Toastado
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10/1/2010
VISION: How we're working to add value for you this year.
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10/1/2010
CARRIER CORNER: Least cost routing on steroids.
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10/1/2010
AUDIO: Today's top communication systems for businesses
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10/1/2010
PHOTOS: A bowling bonanza, new staff, and our HQ remodel
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10/1/2010
What's new?
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10/1/2010
MEET THE TEAM: An interview with convergience engineer Santosh More
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10/1/2010
Going Hands Free
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10/1/2010
WHAT'S NEXT IN INTEGRATION
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10/1/2010
SOS GUIDE TO CISCO UNIFIED COMMUNICATIONS MANAGER 6
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10/1/2010
Should you upgrade from CallManager or Unity to UCM 6?
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10/1/2010
INTERACTIVE: Video case study on contact center success.
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10/1/2010
Greetings
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10/1/2010
Awards: SOS ranks high with Sac Biz Journal
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10/1/2010
PODCASTS: New Audio Series on Unified Communications
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Filed under: Newsletters
10/1/2010

MEET THE TEAM: Steve Hofer, Systems Consultant

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10/1/2010
OUR TWO CENTS: Exchange server 2007 boosts productivity
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10/1/2010
CHiPs: Are you talking hands-free?
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10/1/2010
What's New.
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10/1/2010
IN THE NEWS: Integrating with Microsoft OCS
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10/1/2010
AWARDS: SOS is one of Sac's Fastest Growing Companies
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10/1/2010
SINGLE SOURCE: Start here for all your Dell business solutions.
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10/1/2010
CARRIER CORNER: 5 bundles that will save you money
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10/1/2010
HAPPY BIRTHDAY! SOS Celebrates 16 Years
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10/1/2010
Greetings, Rebekah!
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10/1/2010
BEST PRACTICES: Implementing a First Call Resolution Program
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10/1/2010
Hi, friend!
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10/1/2010
EASY MONEY: Receive Funds for your Microsoft Purchases
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10/1/2010
VIRTUALIZE: San solutions that save time and space.
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10/1/2010
PLANNING AHEAD: Is Sacramento the next New Orleans?
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10/1/2010
ECONOMIC STIMULUS: Happy Holidays from Uncle Sam
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10/1/2010
What's New.
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10/1/2010
PRODUCT OF THE YEAR: Interactive Intellegence
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10/1/2010
ACCELERATE BUSINESS: e-meetings save time and money
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10/1/2010
What's New.
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10/1/2010
AWARDS: SOS earns high praise locally and nationally.
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10/1/2010
DRUM ROLL: SOS announces new website!
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10/1/2010
PLANNING AHEAD: Can your company weather the storm?
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10/1/2010
ACCELERATE YOUR BUSINESS: SOS now offers WebEx
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10/1/2010
What's New.
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10/1/2010
CHECK UP: Is your call center bleeding out?
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10/1/2010
Greetings to Gia.
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10/1/2010
SPOTLIGHT: Becke O'Neil wins Employee of the Quarter!
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10/1/2010
TECH TIP: How to modify default folder views.
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10/1/2010
RATING: SOS maintains high customer sat scores
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10/1/2010
COLLABORATE: Cisco UC Ver 7.0 connects the dots
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10/1/2010
What's next.
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10/1/2010
STIMULUS: How the $787 Billion can help small businesses.
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10/1/2010
PROFITS: 12 ways to drive profitable customer relationships.
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10/1/2010
DIALER: Interaction Dialer 3.0 supports "Do Not Call" lists.
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10/1/2010
UPGRADE: I3 CIC Version 3.0
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10/1/2010
What's New
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10/1/2010
INCENTIVES: HP offers attractive financing options.
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10/1/2010
RACE TO SAVE: Advanced UC features drive down expenses.
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10/1/2010
SPOTLIGHT: SOS welcomes two new team members!
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10/1/2010
VIRTUALIZE: Achieve Server Virtualization for as low as $50k
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10/1/2010
UPDATES: Daylight Savings Time Change for Call Manager
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10/1/2010
What's New.
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10/1/2010
EVENT: Join Contact Center Managers on Jan 26th
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10/1/2010
The Right Stuff
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10/1/2010
Greetings to Michelle. Summary listing of Articles in Issue 33A.
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10/1/2010
TECH TIP: Windows command tips every IT pro should know
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10/1/2010
SPOTLIGHT: An employee of the quarter and a new team member.
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10/1/2010
COLLABORATION: The next wave in productivity.
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10/1/2010
PULSE: Gartner's annual report on the power of UC.
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10/1/2010
INSIGHT: Experts sound off on Windows offering.
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10/1/2010

If your business relies on a traditional PBX system, a move to using VoIP can promptly help you sell more, cut costs, and work much more efficiently.

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Filed under: Business Briefs
10/1/2010

New technology has made the business of contact centers more competitive than ever. Those that embrace Internet Protocol and Multimedia technology are leaving the rest in the dust.

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10/1/2010

Become a member of the SOS community and gain access to this 16 page study on video conferencing return on investment (ROI). Contents include real world examples showing Time-to-Market, Driving Adoption, and Pure Travel Reduction.

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Filed under: Whitepapers
10/1/2010

This FREE white paper from SOS and Cisco is a practical guide for small and medium-size businesses, providing a quick overview of planning, design, implementation, operation, and optimization of a Microsoft Business environment protected by a Cisco Self-Defending Network.

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10/1/2010

This Sage Research whitepaper quantifies the time and money savings experienced by over 200 companies.

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10/1/2010

Find out how others are tackling the same issues you face with evolving from a call center to a 21st century contact center.

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8/1/2008

Cisco introduced Call Manager Version 5 in April 2006 and Unified Communications Manager Version 6 in April 2007. It plans to bring Version 7 to market in September 2008.

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Filed under: Articles
4/7/2008

SOS grew gross profits by 18% in fiscal '07; aims to grow gross profits by 33% in '08 with a focus on building long-term business partnerships.

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Filed under: Press Releases
11/1/2007

Company wins silver metal, demonstrating "best use of technology" compared to all contact centers in the world except one.

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Filed under: Press Releases
10/23/2007

SOS has published a new case study on upgrading the network and phone system of Risse Mechanical.

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Filed under: Press Releases
10/15/2007

New unit helps regional businesses get the best deal from carriers -- by working with an industry insider.

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Filed under: Press Releases
10/8/2007

As it gets ready to celebrate its 15th anniversary this month, business voice and data systems expert SOS is on track for another record year of success.

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Filed under: Press Releases
9/5/2007

SOS has published a new case study on upgrading the phone system of Chapa De Indian Health Program Inc.

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Filed under: Press Releases
5/4/2007

Sixty-minute presentation details who can benefit most from Microsoft’s Exchange 2007 with Unified Messaging program and how to achieve a seamless transition.

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Filed under: Press Releases
4/30/2007

As it prepares to celebrate its 15th year in business this year, SOS is adding to its string of successes as a provider of advanced communications technology.

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Filed under: Press Releases
3/26/2007

Attendees receive a demo of the most advanced business communications solutions available, ROI statistics from Sacramento companies that have rolled out VoIP, and 10 tools that help put the day’s knowledge to work.

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Filed under: Press Releases
11/20/2006

SOS staff size increases 52% over 12 months.

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3/1/2006

SOS, a leading provider of voice, data, and telephony management solutions for midsize and small businesses, has been named a Microsoft Gold Certified Partner, the highest level of certification given by the software manufacturer.

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Filed under: Press Releases
6/1/2005

Monday Event in Rocklin Will Feature Free Seminars And Hands-On Demonstrations Inside Technology-Equipped Bus

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