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CONVERGENCE highlights useful news and content from SOS including whitepapers, case studies, interactive online tools, webinars, and management tips.
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Current Issue 

 
Data security precautions, Microsoft event invite, UC evaluation tips, and more…  Read full issue...
 
 
 

Browse past issues here...

 

 
Exclusive Sneak Peek of Collaboration v10, TEAMSOS Now a VMware Professional Partner, and more…  Read full issue...
 
Exclusive Sneak Peek of Collaboration v10, ININ Small Contact Center in the Cloud Live Web Demo, and more…  Read full issue...
  

 
Monday Night Football Happy Hour, Windows Server 2012 R2 Release, storage considerations and more.  Read full issue...
 
 

 
VeraMark Call Accounting, Meraki Webinars, and more.  Read full issue...
 
Contact Center Trends, VeraMark Call Accounting, and more. Read full issue...
 
 

 
Microsoft Versus Google, xMediusFax, and more.  Read full issue...
 
Contact Center Trends, Microsoft Versus Google, and more. Read full issue...
 
 

 
Microsoft Lync 2013 Deep Dive, Cisco Business Edition 6000, and more.  Read full issue...
 
Microsoft Lync 2013 Deep Dive, ININ Interaction Mobilizer, and more. Read full issue...
 
 

 
Cisco Jabber Versus Microsoft Lync Collaboration Smackdown, SOS Achieves Microsoft UC Gold Competency, and more.  Read full issue...
 
Mobile Apps and Customer Self-Service, Cisco Jabber Versus Microsoft Lync Collaboration Smackdown, and more. Read full issue...
 
 

 
Latest Microsoft value adds, a truly affordable HD video-conferencing subscription service, and more. Read full issue...
 
Latest Microsoft value adds, The New Mobile World industry event invite, and more. Read full issue...

 


 
SOS enters the elite Microsoft Virtual Technology Specialist Program (VTSP), why Cisco UCS stands for Undisputed Computing Success, Supercharge Your Storage lunch and learn event invite, and more. Read full issue...
 
Top 10 Contact center trends and priorities in 2012, a Contact Center Cloud Event you don’t want to miss, and more… Read full issue...
 

 
Achieving 177% ROI in the Data Center, Technology of the Year winner, Microsoft SQL updates and more. Read full issue...
 
Contact Center Company of the Year Award Winner, Success with Remote Agents and more. Read full issue...
 

 
Issue 37 (Convergence)
In this issue of Convergence, you'll find the 2011 UC Comparison Guide from VoIP News, info about Cisco's UC Virtualization options... Read full issue...
 

 
 

 
Issue 35a (Convergence Cisco)
Hot topics with Cisco UC 8.0 and SOS' ranking in Sac Biz Journal
The experts at SOS discuss how to slash your telecom bills in half.  More...
 
Issue 35b (Convergence Communications)
Business Process Automation and SOS' ranking in Sac Biz Journal
Finally! -- Process automation that provides real benefits.  More...
 

 
Issue 33a (Convergence)
Collaboration: The next wave in productivity
Get Gartner’s latest Magic Quadrant UC report; Experts Sound off on Microsoft’s new offerings,  More...
 
Issue 33b (Convergence for Contact Centers)
Get Gartner’s latest Magic Quadrant UC report;
Experts sound off on Microsoft’s new offerings, Northern CA Contact Center Organizations’ January meeting notice,  More...
 

 
Issue 32a (Convergence)
Important CallManager DST Update Information
Cisco has identified a Daylight Saving Time issue within Unified Communications Manager ver 5.x, 6.x, and 7.x. Read expert recommendations from the SOS Cisco team. More...

Issue 32b (Convergence for Contact Centers)
Interaction Dialer 3.0 supports "Do Not Call" lists
No matter your need for a dialer, it has to perform. And with business demands stronger than ever, it has to be versatile, too. Check out why Interaction Dialer is 'hanging up on' the competition. More...
 

 
Issue 31a (Convergence)
Cisco UC Ver 7.0 connects the dots
Cisco recently released Version 7.0 for their Unified Communications applications like Communications Manager & Unity. Check out what that means for your system. More...

Issue 31b (Convergence for Contact Centers)
Is your Call Center bleeding out?
When call centers experience pains, some respond by treating the symptom instead of the root cause. To better streamline operations and increase profits, find out if your center needs a 'check up'. More...
 

 

Issue 30a (Convergence)
SOS earns high praise, locally & nationally.
SOS is proud to announce a new award! Check out what it is and how SOS ranks on the national stage. More...

Issue 30b (Convergence for Contact Centers)
Can your company weather the storm?
78% of all organizations affected by a prolonged (2-day) network interruption are out of business within 2 years! Don't get caught in the storm. Read how you can protect your company, starting today. More... 

 

 
Issue 28a (Convergence)
Happy Holidays from SOS… and Uncle Sam!
Leverage Section 179 of the Economic Stimulus Act and the US Government will cover a large percentage of technology investment. More...

Issue 28b (Convergence for Contact Centers)
Implementing a First Call Resolution Program
Best practices for rolling out a First Call Resolution Plan in your contact center and why this metric is so valuable. More...
 

 
Issue 27a (Convergence)
5 bundles that will save you money
Is your company in cost-containment mode? Be the hero for your firm and cut carrier expenses without cutting network functionality. More...

Issue 27b (Convergence for Contact Centers)
Integrating with Microsoft OCS
Read how one IP communications software provider is integrating with Microsoft Office Communications Server 2007 to help organizations communicate more effectively and increase collaboration. More... 
 

 
Issue 26a (Convergence)
Are you talking hands-free?
Over 20,000 Californians have been cited for violating the new law, since it took effect on July 1st. Find out which Californians are getting the most tickets, when is a texting ban going into effect, and who IS allowed to chat with their phone to their ear while driving. More...

Issue 26b (Convergence for Contact Centers)
Microsoft Exchange Server 2007 boosts productivity
Organizations of all sizes are upgrading to Microsoft Exchange Server 2007 to take advantage of new capabilities that improve productivity and reduce costs. Download a free whitepaper. More...
 

 
Issue 25a (Convergence)
SOS reviews new unified communications application
Should you upgrade or wait and see? More...

Issue 25b (Convergence for Contact Centers)
GOING HANDS FREE: The top two bluetooth headsets for hands-free talking
Starting July 1st, California law requires drivers to use their cell phones hands free. Here are two of the best bluetooth headsets we have come across, and how to get them. More...
 

 
Issue 24a (Convergence)
PHOTOS: A bowling bonanza, new staff, and our HQ remodel
See snapshots of a wildly fun and heart warming bowling event, new staff members, and our newly remodeled headquarters. More...

Issue 24b (Convergence for Contact Centers)
OUTBOUND: Meet least cost routing on steroids
Least cost routing (LCR) is the ability to route calls out different circuits based on which circuit has the least expensive rate. But that is not where the discussion about least cost routing should end. More...
 

 
Issue 23a (Convergence)
Kodiak manages IT smarter
Kodiak Roofing chooses SOS Managed IT Services and gains uptime, quick response, 20% annual savings on IT costs - plus certainty that its network is not a "ticking time bomb." More...

Issue 23b (Convergence for Contact Centers)
Nab our slides on interaction apps
Nab a copy of the slides we presented at our Jan 16th briefing on how unified communications applications can make communications faster and simpler. More...
 

 

Issue 22a (Convergence)
AUDIO: Client stories on tap
Hear three SOS clients tell how unified communications works in the real world. More...

Issue 22b (Convergence for Contact Centers)
2008: Advanced contact centers to widen their lead
Centers that only allow contact through legacy telephone systems are getting blown away by their smarter competitors. More...

 

 

Issue 21a (Convergence)
MEET THE TEAM: Rick Warren
If he hadn’t hurt his shoulder years ago, Rick Warren might be a master plumber today instead of Retail Business Practice Manager at SOS. More...

Issue 21b (Convergence for Contact Centers)
VEGAS.com's Global Silver
VEGAS.com took silver in an October global call center awards conference. More...

 

 
Issue 20a (Convergence)
Unscrambled, plugged in, and growing

Issue 20b (Convergence for Contact Centers)
Mobile workforce plugs in and puts out

 

 

 

Issue 19a (Convergence)
SECRET SAUCE: Why SOS tops the charts
In 2007 SOS earned Cisco Customer Satisfaction Excellence status again, and remains one of Sacramento's 100 Fastest Growing Companies. Must be our Secret Sauce... More...

Issue 19b (Convergence for Contact Centers)
OCT 17: “Thank You for 15 Years Event”
We are preparing to celebrate our 15th year in business next month - and hope you will join us! More...

 

 
Issue 18a (Convergence)
CONVERGED: Chapa De upgrades for the future
How Chapa De Indian Health Program converged its voice and data systems — and cut at least $25,000 a year in costs. More...

Issue 18b (Convergence for Contact Centers)
HOT: VEGAS.com contact center is #1
VEGAS.com has won a national technology innovation award for call center technology that SOS helped to implement. More...
 

 
Issue 17a (Convergence)
PRESS HERE: To go faster
Conceived by VoIP veteran Wendy Hawkins, SOS's SmartLaunch System helps front-line workers quickly learn a new phone system. More...

Issue 17b (Convergence for Contact Centers)
SNAPSHOT: Healing VoIP pain
Bloodsource hired a well-known vendor to put in VoIP, but from the start there were painful problems. SOS helped make the phone system healthy again. More...
 

 
Issue 16a (Convergence)
SNAPSHOT: A telephony turnaround story
Learn how Greater Nevada Credit Union's IT team resolved major telephony issues, cut costs, and improved customer service. More...

Issue 16b (Convergence for Contact Centers)
SNAPSHOT: SOS helps credit union tie 14 locations with Cisco solution
Learn how Greater Nevada Credit Union's IT team resolved major telephony issues, cut costs, and improved customer service. More...
 

 
Issue 15a
Cost-U-Less gets in the fast lane

After implementation of an all-new system by SOS, this firm's sales rose 15 percent and payroll costs dropped. More...

Issue 15b (Convergence for Contact Centers)
High marks: 5 news outlets spotlight SOS ; company wins awards; executives to participate in GTC West
Prosper magazine, News@Cisco, SmartBiz, TMCnet, ContactCenterWorld, TCA, and DiversityBusiness.com spotlight SOS. More...
 

 
Issue 14a
How to get a refund on 2003-2006 telecom fees

SOS can help you get a one-time credit worth thousands of dollars on your 2006 Corporate Income Tax Return. More...

Issue 14b (Convergence for Contact Centers)
NEW! "Secrets of the Pros" Business Brief
Learn why advanced contact centers are leaving the rest in the dust — and how to put this knowledge to work. More...
 

 
Issue 13a
Build a stronger network foundation this year

If you're outgrowing your network, you may not be ready for quick growth in 2007. More...

Issue 13b (Convergence for Contact Centers)
How to do more with less next year
Companies that use VoIP integrated with common applications will win the hearts of customers, work smarter, and be more profitable in 2007. Here's how it works. More...
 

 
Issue 12
Can your clients and coworkers reach you on the first try?

Try calling your firm anonymously from the outside. You may be surprised at what you hear. More...

Issue 11
Up to $100,000 tax break

The IRS has extended a tax break allowing companies to write off 2006 capital expenditures like new IP PBX phones, routers, or servers. More...

Issue 10
VoIP: Secure or Not?

Many experts believe that, in addition to implementing an SIP firewall, packetized voice should be encrypted with an IPsec-compliant virtual private network as the packets move from one location to another. More...

Issue 9
McNutt to speak at Call Center 2.0 in October

Gia McNutt, CEO of SOS, has been invited to speak at the Call Center 2.O conference in San Diego on Thursday, October 12th from 2 to 2:20 p.m. More...

Issue 8
BEST PRACTICES: Achieve security without breaking your IT budget

Are you pressured by limited resources and IT budgets to secure your corporate network? SOS and Cisco have just completed a white paper entitled Securing a Microsoft Environment With a Cisco Infrastructure-Based Security System. More...

Issue 7
IQ Magazine features SOS customer case study: Building Better Communications

Today Royal Electric, with annual revenues of $40 million, enjoys an additional 1% on its margins. The company attributes this 20% increase in profitability directly to the company’s new Cisco IP Communications solution, deployed by Cisco SMB Select Partner SOS. More...

Issue 6
Now SOS is simple, smart and secure

As we begin our 14th year in business, SOS is making its own migration to another practice area — security. More...

Issue 5
Customer Profile: USA Capital wires hospitality buildings without adding I.T. headcount

How did one of the nation's leading real estate lenders roll out advanced technology for customers while keeping complexity and cost to a minimum? A new SOS case study has the answers. More...

Issue 4
NEWS: Gold Certification Shows SOS's Growing Status

SOS has been named a Microsoft Gold Certified Partner, the highest level of certification given by the software manufacturer. The latest news reflects the strong momentum that SOS has gained in the past year. More...

Issue 3
Feature: SOS Spots Hot Trends in IP Telephony for 2006

Don’t you wish you had a crystal ball to foresee the path of IP telephony in 2006? You’re in luck. SOS has already spotted five sizzling trends that will make companies more effective, not just more efficient. More...

Issue 2
Feature: Answer the call to boost customer satisfaction

Let’s face it. Business units, and particularly call center managers, cannot work in silos any longer. Some are fighting back with business application integration. More...

Issue 1
Feature: Sidestepping the 'gotchas' of securing voice & data apps

There are several ways to prevent your voice transmissions over LAN and WAN from being intercepted. But how do you sidestep the inevitable gotchas? More...
 

 

 

 

 

 

     
   

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Featured Audio/Video

The Pitfalls of TCPA and Its Impact on Your Business: Up-Selling, Telemarketing & Collections 

The Telephone Consumer Protection Act (TCPA) was intended to curb telemarketing and covers things like the use of automated dialers, artificial and recorded voice messages, and texting. Join TEAMSOS and Interactive Intelligence on 4/29 for insights on how to navigate TCPA’s increasingly complex governance so you can improve adherence, while maximizing performance. Click here to register >>

 

Featured Whitepaper

TEAMSOS Acknowledged in CRN’s Managed Service Provider (MSP) 500 list 

We’re proud to announce that TEAMSOS has been named in CRN’s Managed Service Provider (MSP) 500 list as one of the MSP Pioneer 250.  Click here to learn more>>

 

 

 

Featured Case Study

"The TEAMSOS engineering team did a phenomenal job stepping in and understanding exactly what we were trying to accomplish."

Thunder Valley Casino Resort's IT team intimately knows the risks and rewards of gambling when it comes to gaming. However, when it came to a recent infrastructure upgrade, IT management chose the right team and technology to reduce risk and increase reward. Read full case study here>>