http://team-sos.com/Resources/Blog.aspx SOS Convergence Blog includes technical tips, industry news, customer success stories, videos, staff updates, event invites and more.Topics include Voice Over IP (VoIP), Unified Communications, IP Telephony, Data Center, Storage, Virtualization, Call Center, Contact Center, Multi-Media, Advanced Technology Solutions for Business, Computer Support and more.Vendor partners include Cisco, Microsoft, Dell, EqualLogic, Interactive Intelligence and others. You would never open a phishing e-mail that asks you to deposit $1,000 to obtain $1 million, would you? And you would never open anything from a Nigerian prince trying to get the cash he needs to flee to the United States, right? But what about the most subtle of today's phishing e-mails? Think you would never be seduced by one of them? Think again. http://team-sos.com/Resources/Blog/post/would-the-ap-phishing-scam-have-tricked-you.aspx Fri, 17 May 2013 09:20 -0800 http://team-sos.com/Resources/Blog/post/would-the-ap-phishing-scam-have-tricked-you.aspx Our 7 part weekly blog series focusing on the top contact center tech trends continues with our 2nd trend, Mobile Customer Service. http://team-sos.com/Resources/Blog/post/top-call-center-trends-for-achieving-a-competitive-advantage-trend-2--mobile-customer-service.aspx Thu, 16 May 2013 13:52 -0800 http://team-sos.com/Resources/Blog/post/top-call-center-trends-for-achieving-a-competitive-advantage-trend-2--mobile-customer-service.aspx Remember when you sent out faxes to your clients every day? Today, that fax machine, if your office still has one, is more than likely covered with dust. That's because business technology is constantly changing. Businesses must constantly adapt to these changes if they want to thrive. http://team-sos.com/Resources/Blog/post/these-tech-trends-will-change-your-business-this-year.aspx Wed, 15 May 2013 10:51 -0800 http://team-sos.com/Resources/Blog/post/these-tech-trends-will-change-your-business-this-year.aspx It's time for you to purchase a new LCD computer monitor. Your first notion is to go right down to the local electronics or department store to get the biggest monitor you can locate at the most affordable price. That seems like a good idea. But there's in fact more to choosing a computer monitor than price and size. http://team-sos.com/Resources/Blog/post/not-all-computer-monitors-are-the-same.aspx Fri, 10 May 2013 16:27 -0800 http://team-sos.com/Resources/Blog/post/not-all-computer-monitors-are-the-same.aspx Think your smart phone is protected simply because you make use of a passcode to stop others from logging onto its home screen? You better think again. http://team-sos.com/Resources/Blog/post/is-your-phone-s-passcode-really-safe.aspx Wed, 8 May 2013 15:24 -0800 http://team-sos.com/Resources/Blog/post/is-your-phone-s-passcode-really-safe.aspx Meeting and exceeding customers’ service expectations can serve as the deciding factor in achieving and maintaining a competitive edge. However, with customer expectations so high, contact centers have to proactively seek out ways to improve the service experience for their customers—often while keeping operating costs in check. Frequently, technology provides a way to take your customer service to the next level. Staying ahead of the curve on the latest contact center tech trends may be just the thing to optimize the efficacy and effectiveness of your center. http://team-sos.com/Resources/Blog/post/top-call-center-trends-for-achieving-a-competitive-advantage-trend-1-major-move-to-the-cloud.aspx Tue, 7 May 2013 15:49 -0800 http://team-sos.com/Resources/Blog/post/top-call-center-trends-for-achieving-a-competitive-advantage-trend-1-major-move-to-the-cloud.aspx Does your job require you to stare at a computer screen for hours at a stretch? If so, eyestrain may become a serious problem. A newly released story by the everon small-business blog says that workers plugged into their computers can face a host of problems, everything from watery eyes to headaches, increased sensitivity to light and difficulty focusing. http://team-sos.com/Resources/Blog/post/don-t-hurt-your-peepers-at-the-workplace.aspx Fri, 3 May 2013 19:05 -0800 http://team-sos.com/Resources/Blog/post/don-t-hurt-your-peepers-at-the-workplace.aspx Do you have nightmares of your tablet falling into the hands of thieves? Maybe you worry that a hacker will break into your online bank account. These fears are warranted. It's increasingly challenging for all of us to guard our privacy in today's Internet age. But, there's good news. http://team-sos.com/Resources/Blog/post/is-privacy-dead-it-doesn-t-have-to-be.aspx Wed, 1 May 2013 16:24 -0800 http://team-sos.com/Resources/Blog/post/is-privacy-dead-it-doesn-t-have-to-be.aspx Today, many contact centers are opting for cloud-based, rather than premise-based, solutions. In fact, the growth of the cloud contact center is nearly ten times that of the premise-based sector. But just because shifting to the cloud is one of the most talked about tech trends for contact centers, doesn’t automatically mean that a move to the cloud makes sense for your business. Ultimately, you have to consider if the benefits of the cloud justify a shift for your business. http://team-sos.com/Resources/Blog/post/featured-event-making-the-business-case-for-moving-your-contact-center-to-the-cloud.aspx Fri, 26 Apr 2013 12:28 -0800 http://team-sos.com/Resources/Blog/post/featured-event-making-the-business-case-for-moving-your-contact-center-to-the-cloud.aspx